TERMS & CONDITIONS FOR PILGRIM ADVENTURE APS

The conditions below have been drawn up in accordance with the Package Travel Act (https://danskelove.dk/pakkerejseloven), which together with other Danish legislation, regulates the purchase of the trip between the customer and Pilgrim Adventure.

The purchase of the trip is binding for the tour operator and the customer when the deposit and/or the entire price of the trip has been paid in time. When paying, the customer is assumed to have accepted the stated information and conditions for the trip, including these general provisions for purchasing and participating in package tours as well as the tour operator’s information about the trip.

The main booker is the person who orders the trip and thus the person who enters into the agreement with Pilgrim Adventure.

All changes and possible cancellations must be made by the main customer. Fellow travelers who wish to make a change in relation to the journey must therefore do so via the main booker. The main booker is responsible for being able to be contacted with important information (for example. a flight time change) at the address, phone number and email address provided to Pilgrim Adventure when booking the trip.

The traveler is obliged to check the information in the travel document and other information immediately. It is the responsibility of the traveler to draw attention to any errors as soon as possible. Change may be associated with a fee or new order. Names on the travel document must always match the passport and must always contain at least the first first name and last surname.

If the travel participant suffers a loss as a result of the travel agency’s changes or cancellations, this must be compensated unless this is due to: The travel participant’s own circumstances or external circumstances (force majeure).

The travel agency may, no later than 5 working days after ordering, cancel it if the travel agency’s local partner at the destination does not reconfirm the booking of the accommodation. If the agency has to cancel the trip, this must be done by telephone or in writing by e-mail as soon as possible, and no later than 5 working days after ordering.

The price of the trip includes what is mentioned in the trip description, for example plane tickets, accommodation, diving and transport to and from the airport. There may be extra costs associated with diving trips, for example if you have to go out by boat, rental of diving equipment, extra far away by boat, night dives, marine park permits or if you have special requests for the number of diving instructors/guides etc.

Gratuities / tips are not included.

Please be aware that depending on the airline, there may be a surcharge in the form of departure tax. Expenses for passports, insurances and the like are not included in the price, and responsibility for these rests with the traveler himself. We point out that all our prices are continuously adjusted up or down according to supply and demand as well as market prices.

The deposit is normally 50% of the price of the trip, but the amount can vary for the individual trips, so the deposit at least covers the cost of plane tickets. The deposit is paid at the same time as booking the trip.

The deposit is not refunded in case of later cancellation. The remaining amount must be paid 100 days before departure. Both dates are listed on the invoice sent with the confirmation. When ordering later than 100 days before the departure date, the entire price of the trip must be in the hands of Pilgrim Adventure on the same day that the order is made. In connection with ordering a package tour, written confirmation is sent. Hereby, the travel order is considered binding for the parties Pilgrim Adventure and the customer.

If the payment conditions are not met, Pilgrim Adventure has the right to cancel the trip without notice. If it becomes necessary to cancel the trip, Pilgrim Adventure must receive a written cancellation by e-mail at hello@pilgrim-adventure.com. This must always be done before the journey begins.

When canceling the trip, the following rules and deadlines apply: 

If the trip is canceled more than 100 days before departure, the deposit is forfeited. In addition to the lost deposit, Pilgrim Adventure can deduct an amount corresponding to the cost of the cancellation. 

If the trip is canceled between 0-100 days before departure, the total price of the trip is lost. If you arrive late at the agreed meeting place on departure, you will not be able to expect any form of compensation.

The customer has the right to cancel the trip unless the organizer has stated at the latest when the agreement is concluded: That cancellation due to the conditions of the sub-suppliers cannot take place without the entire price of the trip being lost or that the right to cancel for the same reason deviates from the above.

The customer can also cancel a package tour if, within a period of 14 days before the start of the package tour, acts of war, natural disasters, life-threatening infectious diseases or other similar events occur at the destination or in its immediate vicinity. In that case, the customer is entitled to reimbursement of all amounts paid in accordance with the agreement.

Whether the customer can claim the right to cancel without liability depends on an overall assessment of the conditions at the time of cancellation, for example whether the Ministry of Foreign Affairs, health authorities or other public authorities advise against traveling to the destination in question.

The right to cancel without liability does not apply if the customer was aware of the event in question when the agreement was entered into, or the event was common knowledge, then the customer cannot demand cancellation without liability and if the customer cancels anyway, the organizer’s general cancellation rules apply.

When concluding the agreement, the organizer must inform the customer of the options and conditions for taking out cancellation insurance that covers the cancellation costs in the event that the customer cannot participate in the package tour due to acute illness etc. Offers in this regard may be waived if the agreement is entered into shortly before the start of the package journey.

If the cancellation insurance is included in the travel price, the organizer must inform the customer of this and the amount of the insurance included. When reimbursing the travel price, the organizer has the right to deduct the amount calculated for the insurance before payment.

The cancellation insurance covers if the customer’s participation in the trip is made impossible or significantly difficult due to death or acute illness/injury that requires hospitalization, doctor-prescribed bed rest, or what can be equated to this, with the customer himself or with: a) Spouse or cohabitant b) Parents or parents-in-law c) Children or grandchildren d) Siblings e) Grandparents f) Sister-in-law or brother-in-law g) Traveling companion provided that appropriate documentation in the form of a medical certificate is sent within a reasonable time.

In addition, the cancellation insurance applies if it is documented by a police report or similar that immediately before departure significant damage has occurred due to fire or burglary in the customer’s private residence or fire, burglary or non-contractual stoppage of work in the customer’s private business – and notification of this has been given to the agency, before the departure should have taken place. The customer is obliged to make a cancellation to the travel agency immediately or as soon as possible after the eligible condition has arisen.

No guarantee is given for the encounter with specific animals.

Travel with Pilgrim Adventure is done at your own risk. Diving, shark diving, sailing with motor boats, safari, trekking, snorkeling and all other activities constitute an increased risk of which the customer has been made aware and by accepting the trip assumes full responsibility for participating. It is the customer’s own responsibility to comply with rules for diving and general safety, and neither the organizer nor its subcontractor can be held responsible for this.

The traveler must have his/her own travel insurance that covers him/her in any relevant destinations. Check for example with your insurance company about West Papua.

Absence – unused services etc. 

If the customer has not canceled the trip, and/or the travel participant does not arrive at the specified time and place for the outbound or return trip, or the customer cannot join or complete the trip due to a lack of travel documents, such as a valid passport, necessary visas and vaccination certificates, etc. , the organizer has the right to calculate the total price for the package tour – unless this is due to an information error on the part of the organizer. The same applies in case of expulsion of the customer due to repeated gross disregard of the carrier’s, hotel’s etc. rules of order. If a customer fails to attend listed transports or otherwise fails to use the services included in the package tour, he cannot claim compensation for the unused services.

The customer is obliged to a) provide a valid passport, and visas and vaccinations necessary for the completion of the journey. b) to meet on time at the places and times indicated in the itinerary or by other clear instructions for the departure and return journey, and otherwise comply with rules of order that apply to hotels, means of transport, etc. c) to behave in such a way that fellow travelers do not feel bothered. In serious cases, this may lead to the organizer or his representative expelling the traveler from further participation in the trip. d) to keep himself informed about the return times in the event that he has booked a round trip on his own or for other reasons has removed himself from his travel group, to contact the organizer’s representative specified in the itinerary 24 hours before the time specified in the itinerary at the specified address and/or telephone, fax or telephone number. e) to comply with the rules specified by the organizer for reconfirmation of scheduled flight routes that are part of individual trips and package trips without tour guide assistance. Failure to reconfirm (RECONFIRMATION) means that the airlines participating in the transport have the right to dispose of the reserved seats to the other party. In such cases, the customer cannot claim against either the organizer, the intermediary or the airline for the consequences caused by the failure to comply with the reconfirmation.

Travel documents and other documents must be sent by Pilgrim Adventure no later than 7 days before departure.

The participant is responsible for ensuring that the correct travel insurance is taken out. The traveler is recommended to take out travel insurance and to make sure that the insurance has the necessary coverage. Pilgrim Adventure cannot be held responsible for expenses arising due to the participant’s lack of insurance.

We recommend that you take out travel and cancellation insurance with Gouda. You can read more about it here: www.gouda.dk. It is a good idea to check whether you already have cancellation and travel insurance through your household insurance.

If the customer wishes to make changes to the package tour, Pilgrim Adventure must be contacted as soon as possible. If it is possible for Pilgrim Adventure to change the package tour, the customer must bear the extra costs that the changes entail as well as a change fee of DKK 500 per person. Pilgrim Adventure is not obliged to make changes to the package tour.

If the customer wishes to make changes and this is not possible, the change is considered a cancellation of the package tour and a new order. The customer can transfer the trip to another person for a fee of DKK 500 per person, unless Pilgrim Adventure’s subcontractors fully or partially restrict a transfer. In these cases, Pilgrim Adventure will investigate the possibilities and costs of a possible transfer.

Notification of transfer must be made to Pilgrim Adventure no later than 70 days before the start of the journey. Notification after this time results in the customer losing the right to transfer the package tour. Transfer can only take place if the person to whom the package tour is transferred fulfills the necessary conditions and requirements stated by Pilgrim Adventure at the conclusion of the agreement for completion of the trip, including passports and insurances. The customer and the person to whom the package tour has been transferred are jointly and severally liable for payment of any outstanding balances and costs as a result of the transfer.

Pilgrim Adventure reserves the right to increase prices as a result of conditions Pilgrim Adventure cannot take into account in advance; for example increased transport prices, increased taxes and duties, oil prices, changed exchange rates etc. The price increase will not exceed 10% of the price of the trip, and it will be notified no later than 20 days before departure.

Reservations are made for changes in the itinerary, accommodation, diving times etc. Delays on journeys by plane, taxi and ferry that Pilgrim Adventure has no influence on, the agency cannot be held responsible for, and no compensation is provided.

Prices may vary according to periods and season. Reservations are made for suddenly sold-out flight seats, accommodation, etc.

Unexpected situations can arise on any trip that necessitate a change to the itinerary. This is a decision that is made at the given time in consultation with our business partners. If part of the planned route/travel package has to be changed due to force majeure or situations similar to force majeure, Pilgrim Adventure cannot be held financially responsible for this.

According to the Consumer Contracts Act https://www.retsinformation.dk/eli/lta/2004/451, no right of withdrawal applies to the purchase of package holidays. The general rules of the Package Travel Act for cancellation also apply.

Pilgrim Adventure cannot be held responsible for unused holiday activities, including pre-booked diving, lost earnings, costs for transport from the airport etc., which are due to delays due to force majeure, weather or other circumstances beyond the organizer’s control.

Pilgrim Adventure also reserves the right to change the time of the return journey due to weather and/or traffic conditions, without the traveler being entitled to any form of compensation for unused holiday activities. Any participation in events arranged or referred by Pilgrim Adventure is at the traveler’s own expense and risk. Pilgrim Adventure will never be held liable for damages incurred, to its own or third parties, as well as damage to property.

Pilgrim Adventure tries as far as possible to comply with specific requests, stated when booking the trip, for example location of room or room number, but Pilgrim Adventure cannot guarantee this, and cannot be held liable for damages if a request cannot be complied with. The agency is not responsible for special agreements that are not on the travel document. Pilgrim Adventure cannot guarantee any specific seating preferences on the flights. 

Pilgrim Adventure has limited liability in accordance with international conventions. Any legal action must take place in accordance with Danish law and be brought before a Danish court or arbitration. Reference is made to general terms and conditions for package tours. If a defect is discovered after the start of the journey – en route or at the destination – the customer must report the defect to Pilgrim Adventure by mail or telephone immediately after the discovery. If Pilgrim Adventure cannot or will not remedy or, in the customer’s opinion, does not remedy satisfactorily, the customer must immediately complain directly to Pilgrim Adventure. If the customer fails to advertise as described above, the right to subsequently invoke the defect and make claims against Pilgrim Adventure is lost, as Pilgrim Adventure has not had the opportunity to rectify the defect.

Claims for compensation, a proportional reduction in the price of the trip (compensation) or compensation for inconvenience as a result of defects that have been correctly complained about and which have not been remedied by Pilgrim Adventure – must be submitted to Pilgrim Adventure within a reasonable time after the end of the trip. Otherwise, the customer loses the right to make claims against Pilgrim Adventure.

The airlines have the direct responsibility for the correct execution of the transport. Pilgrim Adventure limits its liability to the amount limits applicable at any time, which appear from these conventions, regulations and laws. Pilgrim Adventure’s liability for damages cannot therefore exceed the amount that applies to the carriers who have direct responsibility for the transport.

Pilgrim Adventure keeps an electronic register of our customers and their personal information in accordance with the rules in the Personal Data Act (PDL) https://www.retsinformation.dk/eli/lta/2000/429. The information is stored in our reservation system and is necessary for us to complete orders, comply with our delivery obligations to our customers. Necessary information may include the customer’s contact information, destination information, which is passed on to our business partners and airlines. Information in our electronic register is processed and passed on with the aim that we can contact the customer and provide all necessary information about the booked trip. In addition, the customer can be contacted regarding further information and planning, which is necessary for the completion of the journey.

When a customer travels with us, we store the customer’s information in our customer register for a period of up to three years. In our customer register, we thus process collected information about the customer’s previous trips and preferences on these trips. The information is continuously updated and saved with the aim of being able to provide the customer with the best service, if the customer buys a trip through Pilgrim Adventure again.

Pilgrim Adventure is responsible for the processing of all personal information stored by Pilgrim Adventure. Confirmation of the journey as well as the invoice and travel documents are sent to the address given to us by the main traveler.

When a customer books and buys a trip with us, the customer hereby consents to us collecting, processing and passing on personal information about the customer in accordance with the above. If the customer wants information about what information we have in our register, we must point out that according to PDL § 26 the customer can request access to our register. If the customer wishes to make changes to the registered information or for the collected personal information to no longer appear in our register, the customer is asked to subsequently contact us with a request for the information to be deleted at hello@pilgrim-adventure.com.

Guests must also adhere to the law regarding import of plants, fruits, seeds etc. from 3rd world countries according to Fødevarestyrelsen. 

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WE WISH YOU THE BEST ADVENTURE IN INDONESIA! 

MORTEN N. FREDERIKSEN 

OWNER / PILGRIM ADVENTURE